Although working in service is not always easy, we do not lose our good mood – this snapshot of our colleagues Simone Carfora, Ralf Holtfreter and Philipp Heinke was taken today (Feb. 14th, 2025) during an in-house upgrade on one of our SLM®500.

But it is not just the people who make the difference in our service organization (even if they are the most valuable pillar 💎 ), there are many more reasons why you should choose Nikon SLM Solutions´s service in addition to our products:

✅ Service from the manufacturer is always a good choice. There is no substitute for direct access to expertise, materials and internal support functions.

✅ By using our service, any warranty claims that may be voided by unauthorized maintenances remain valid. For your operators, however, we offer specific training courses that enable you to operate our systems efficiently and authorize you to carry out certain maintenance steps independently.

✅ Our focus on sustainable training management ensures that our colleagues are adequately trained and are constantly provided with product-relevant technical documentation, which we make available to our engineers via our Empolis Service Express, which we implemented in collaboration with our partner T3 GmbH.

✅ We use our trained personnel, who are deployed by our dispatching team as part of the deployment planning in accordance with our skill matrix. Our service partners go through structured qualification programs before we certify them for execution in the field.

✅ Our tools and measuring equipments are exclusively state-of-the-art and firmly integrated into our measuring equipment management. This ensures that we always achieve reproducible and reliable results during health checks on your systems.

✅ Our Installation- and Task Force Managers plan the installation of your system and examine the on-site conditions in detail in advance to guarantee a smooth commissioning process.

✅ We grow together with our challenges. In terms of content but also personnel. We are constantly looking for reinforcements to set up our regional teams so that all customers are served efficiently and we can always guarantee a high level of machine availability. So, check the currently open positions on our homepage ⚠️

✅ To ensure the sustainable and continuous optimization of our processes, they are firmly integrated into our quality management system, which enables us to frequently measure our performance and the satisfaction of our customers and to derive measures to become even better. We don’t stop there!

✅ By the way: we are flexible enough to also map customer-specific- and/or normative requirements from common industrial sectors and continuously integrate these into our standard procedures.

OUR MISSION, TO EMPOWER YOURS

To learn more about how Nikon SLM Solutions can help you optimize your manufacturing processes, please contact our team.